Your Freelance Klaviyo Marketer
Hire a former Klaviyo customer success strategist to optimize your Klaviyo account.
Meet your single point of contact.
Hey, I'm Bobby.
After working directly with customers at Klaviyo for two years across multiple roles, I decided to mix my passion for entrepreneurship, eCommerce and Klaviyo and take the leap into starting my own freelance business.
I have 10+ years of digital marketing experience, which includes working directly with 100+ eCommerce brands on Klaviyo over that span, helping them optimize their Klaviyo accounts and grow through their owned channels.
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A few of the 100+ brands on Klaviyo I've worked with
Services I perform include
Klaviyo Roadmap
5+ years of daily Klaviyo operational know-how, boiled down into one tailored roadmap for your brand. High-impact optimizations across account structure, data governance, automations, list growth strategy, campaign sending behavior, the whole package.
Flow Optimizations
Finding all possible optimization areas across flow components such as the flow's structure, actions, logic and message content.
List Cleaning & Segmentation
Performing a list-hygiene assessment and consolidating your lists and segments into more efficient ones. Then, creating new engagement-based segment tiers to maximize your deliverability.
Signup Form Strategy
I'll ensure your Klaviyo signup forms are running most efficiently and are running the most impactful A/B tests to increase opt-in rate.
Campaign Sending
Fully reviewing your current email program and suggesting tweaks to sending cadence, segmentation and content strategy.
Launching SMS
Setting your brand up to begin collecting SMS consent and unlocking a new revenue channel to work alongside your email program.
Here are the packages that I offer
The full audit typically takes between 2-3 hours to perform. I'll cover areas such as signup forms, flows, campaigns, lists & segments and offer optimization tips to improve those areas.
Once the audit's complete, we'll schedule a 60-minute audit review call to review my optimization recommendations. This tends to also function as a "live working session" where we can make edits in real-time together in your account.
After our call, I'll send over the audit deck in PDF format so that you and your team can start tackling the optimizations.
Or, this is where I can help assist with the Monthly Strategist package (see next package).
Whether it's vetting your current Klaviyo setup, building a custom Klaviyo roadmap, or helping you plan your content calendar, I'll act as a Swiss army knife and work alongside you and your team to ensure you're operating as efficiently and effectively as possible.
I won't just be reactive to your requests. I'll also proactively offer strategic recommendations based on upcoming opportunities that make sense for your brand and ensure you're up to date with industry best practices.
A weekly strategy call to go over current and upcoming initiatives on our roadmap. I also wear the project manager hat to ensure we stay on track to hit our goals.
Between our weekly calls, we can work through email, Slack or your favorite project management tool to complete tasks.
If there's another way of working you have in mind, such as hourly, on-the-go consulting, I'm open to hearing about it.
What some of my clients have said
Head of Marketing @ Feather
"Working with Bobby was a terrific experience. He provided insightful recommendations on how to optimize our existing flows and made an immediate impact sharing how to improve performance. I'd highly recommend Bobby to anyone looking to hire a true Klaviyo expert."
Founder @ Pacterra Athletics
"Bobby's audit found over a dozen improvement areas in our account. His knowledge and expertise on Klaviyo clearly showed as we reviewed the optimizations together. I'm excited to see the lift these enhancements will bring to our performance in Klaviyo."
Founder & CEO @ Hello Healthy
"Bobby was awesome to work with, he knows his way around the Klaviyo platform. He was able to identify gaps in our customer funnels and create optimized segmentation for us to use moving forward."
FAQ
Why should we choose to work with you?
As a former Klaviyo employee with 5+ years of daily Klaviyo experience, I bring a unique advantage: access to exclusive internal Klaviyo best practices. This means I can craft Klaviyo marketing strategies based on the 100+ Klaviyo accounts I've operated within, maximizing results for your business.
I'm also a bit of an #emailgeek and stay up-to -date regularly through newsletters and social media on what's trending in the eCommerce and marketing automation space. By working with me, you'll always be ahead of the curve on new innovations and ideas.
Should I hire a freelancer or agency?
If you:
- value a personal touch
- want a guarantee of who you'll be directly working with
- are seeking services that focus on strategy
then working with a freelancer (like me) will probably be the best choice for you.
If you:
- are seeking full Klaviyo account management services (i.e. someone to take lead on content calendar planning, email design, copywriting etc.)
- are OK with less control on who works on your account
- are OK with a higher investment cost and a longer contractual agreement
then working with an agency or hiring a full-time team member might be a better fit.
What will we cover on the free call?
The free 30-minute call I offer allows us a chance to dive into what your current challenges and objectives are related to Klaviyo or marketing automation in general.
I'll share quick tips if I'm able to provide them, while also assessing if we'd be a potential fit to work together. If we appear to be a fit, I'll follow up post-call with a proposed project or service agreement.
Do you subcontract any work out?
Nope! I perform all of the work and strategic guidance myself :)
What's it like working with you?
I'm proactive and enjoy taking on the 'project manager' role to ensure our projects are moving efficiently. For the clients I work with on a month-to-month basis, I typically create and manage a "Klaviyo Roadmap" in our project management tool of choice (Monday and Notion are my personal favorites). That roadmap will list all of our initiatives out, sorted by priority.
The main channels I communicate with clients through are email, Slack and whatever project management tool we're working within (Monday and Notion are my personal favorites). We also typically have strategic touch-base calls on a weekly basis.
How many clients do you work with at once?
Since I'm a true solo-freelancer, I only work with a handful (e.g. 4-6 maximum ) of clients at a time.
However, applying that cap ensures that I can provide sufficient focus and attention to the clients I am working with without being stretched too thin.
Which marketing automation and eCommerce platforms do you work with?
At the moment, the only marketing automation platform I operate within is Klaviyo.
As for eCommerce platforms, I'm platform-agnostic. As long as you're on Klaviyo, I'm comfortable working with whatever eCommerce platform you use (e.g. Shopify, BigCommerce, Magento, a custom solution etc.).
Where are you based?
I'm originally from Boston, MA. However, as of 2022, I'm now based in Lisbon, Portugal (dual-citizen here)!
The working style I have with clients is primarily asynchronous, making it seamless to collaborate across time zones. There's also a natural window of overlap between US and European hours for convenient calls whenever needed.
